Posted by: Chris | September 26, 2008

Friday Favorites: Sept. 22-26

12 questions to ask about your email marketing– Challenging post by Mark Brownlow at No man is an iland. No additional commentary necessary!

Interactive Intelligence Outrageous InteractionsInteractive Intelligence decided to award the most stalwart of Front Line Service Employees from one of the most iconic service providing venues: the call center. While the contest is over (the winner received a 5-day trip to the Hawaiian island of her choice!), the top ten most outrageous call center exchanges are still posted at the site, and II is still looking for more. Hat tip to Ginger Conlon at The 1-to-1 Blog for calling our attention to this contest.

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