Posted by: Chris | October 24, 2008

Friday Favorites: Oct. 20-24

Short list this week, as I have hardly been at my desk. Next week should be back to normal.

Are You Listening?– Insightful post about the use of online communities in customer interaction and feedback, posted by Ginger Conlon at The 1to1 Blog. You might also want to take a look at Social Media and Services Marketing.

Immersive Customer Experiences Aren’t Just for Customers– While this post shows a deployment date of Oct. 13, for whatever reason, it just came through in my Bloglines list today, so I’m including it in this week’s Favorites. Interesting post by Meghan LaBonge from one of the newest additions to my blogroll, Chief Marketer. The post focuses on the not-so-front line service employees who are still very important facets of a company’s services marketing strategy, and who are essential components in a company’s service blueprint. (Your company does have a service blueprint, right?)

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