Archive for the ‘front line service employees’ Category
When It Comes to Hiring, You Do Have a Choice
Posted by: Chris on December 11, 2008
In Services Marketing, Image is Critical
Posted by: Chris on December 10, 2008
Social Media and Services Marketing
Posted by: Chris on October 7, 2008
How Viable are Tips?
Posted by: Chris on April 30, 2008
Empowered Employees, In Spite of Company Policy
Posted by: Chris on April 22, 2008
Customer Touchpoints: The “Back-End” of Services Marketing
Posted by: Chris on April 21, 2008
Steak and Shake, the Primer-Coated Car with the Loud Exhaust Pipe
Posted by: Chris on March 10, 2008
The Transfer... 